FAQs

Shipping information  

Where do we ship?

We ship to the UK, EU and EEA, USA, Switzerland, Singapore, Australia, Canada and New Zealand. For all other country destinations please email us at info@eyelashesdirect.co.uk

Tracking:

For all UK orders we use Royal Mail.  Next Day, Recorded Delivery and Saturday Delivery are all Tracked. All overseas deliveries are tracked, and we use DPD or DHL.

Shipping Charges:

Please see our Shipping Page

 

Contact Us

Email us at: info@eyelashesdirect.co.uk or telephone us on  0116276 8999 for overseas callers the number is 0044 116276 8999

 

Order

How Do I order?

Simply click on the item(s) you wish to purchase and follow the clear on-screen instructions. We take all cards, Amex, Visa, Diners, Mastercard and have all payment methods; PayPal, Apple Pay, Google Pay , Shop Pay etc.

Order queries:

Please email us at info@eyelashesdirect.co.uk

 

Product queries and Reviews  

For all product queries please email us at: info@eyelashesdirect.co.uk

How can I leave a Review?

Log onto our Facebook page or write a Google review (you will need a Google account)

 

Payments and Order History

Where can I see my order status and history?

You can view your order status and history by visiting your account. If you do not have an account, you will need to create one in order to view your order history.

Where are my card details saved, is this safe?

Due to PCI Compliance we do not store any card details.

If you use Shop Pay, that lets you save your email address, debit/credit card, shipping and billing information so that you can complete your  transactions faster the next time you are directed to the Shopify checkout. As all payment gateways and processing systems use Level 1 PCI DSS (the same level of security as banking systems) your details are always stored securely. You can opt out from Shop Pay at any time.

What payment methods are accepted?

We currently accept Visa, Diners, Mastercard, AMEX, Paypal, Apple Pay, Google Pay and Shop Pay.

How secure is my payment?

We are certified Level 1 PCI DSS compliant and are profoundly serious about secure hosting and have invested significant time and money to ensure your shopping experience is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure. 

Can I pay in my own currency?

You can order in any currency, but all orders and transactions will be in Sterling GBP. Your bank will calculate the rate depending on your currency. Currency rates may vary and are subject to the daily rate.

 

My account & information

How can I subscribe to the newsletter?

Enter your email at the bottom of our website and you will automatically be added to our mailing list. You will receive news about all out latest products.

I want to unsubscribe from the newsletter, how can I do this?

Please open the latest news email you receive from us and click unsubscribe

How to edit my account details?

You can alter your account details within the account page. If you experience any issues please email us: info@eyelashesdirect.co.uk

I want to change my shipping information

You can alter your shipping information within your account page. If you experience any issues please email us: info@eyelashesdirect.co.uk

How can I delete my account?

Please contact us at info@eyelashesdirect.co.uk if you wish to delete your account.

Data protection and privacy

For our data protection and privacy policies click here